Questions

1. How do I care for my UGG® sheepskin product.
2. Can I get a catalog of all your products?
3. When will my order ship?
4. What are the rates for International Shipping?
5. How long will my return take?
6. How can I make a return or exchange?
7. I have a pair of genuine UGG® boots and the store where I purchased them will not let me exchange them. Can you help me?
8. What is the warranty on UGG® Australia footwear, and how does this work?
9. What are my choices for shipping within the United States?
10. What methods of payment does UGG® Australia accept?
11. Does UGG® Australia offer Corporate/ Group Sales?
12. What happens if I refused delivery on an international package?
13. Who is responsible for the duties & taxes and brokerage fees on an international shipment?
14. Are duties & taxes and brokerage fees only charged on the merchandise?
15. What are my options in terms of international couriers?
16. Who calculates the duties & taxes and brokerage fees?
17. I am an UGG® Australia retailer and/or distributor, and would like to advertise with UGG® Australia products. Can I download image files?
18. In what currency are the prices on the website?
19. How do I know if I my UGG® Australia product is authentic?
20. Where is my order?