We at UGG® Australia want to help protect you from buying counterfeit products. The presence of counterfeit products in the market place is an unfortunate reality for many luxury brands including UGG® Australia. We aggressively pursue removal of this product through various means but, please be aware that there is counterfeit UGG® Australia product being offered to consumers, primarily through on-line websites, auction sites and trade boards.
How to protect yourself from buying counterfeit product:
- Buy directly from UGGAustralia.com or one of our Flagship Stores.
- Buy online from authorized UGG® Australia retailers. Here is a list of authorized online retailers.
- Use our store locator to find an authorized retail store location near you.
How to recognize online retailers that sell counterfeit product:
- UGGAustralia.com is the only authorized online retailer that uses the term UGG in our URL. If you are viewing UGG® Australia product on-line anywhere (other than uggaustralia.com) and the URL or domain name includes any variation of "UGG", or includes one of our product names in the URL or domain (e.g. "Cardy"), this product is most certainly counterfeit.
- If you do not buy UGG® Australia product from uggaustralia.com or one of our authorized retailers listed in the Dealer Locator you should assume you are purchasing counterfeit product.
- You are purchasing on-line and delivery to you is scheduled from anywhere other than the United States or from our authorized international distributors.
- Protect yourself by carefully reviewing the following sections of any retail web site:
- About Us: Should give you clear and credible information about the business.
- Contact Us: Should provide a physical address and phone number.
- Return Policy: Should provide clear instructions for returns including mailing address and customer service phone number and email address.
Our Limits of Liability:
- Please review our Warranty section on the limitations to our assistance should you purchase counterfeit UGG® Australia product.
