RETURNS & EXCHANGES
1. Download the proper PDF returns form, and a check list which also includes a return label. Choose from the list of links below. |
2. Print your checklist, address label and your returns form. Fill out and... |
3. Put the packing list inside of your package with the item(s) to return. Tape the label on the package. |
4. Ship your package to us using a trackable form of shipping. |
Exchanges & Refunds
All exchanges and any unwanted items (in original condition and packaging) should be returned to:-
Ugg Australia Returns Department
Warranty Claims
All Warranty claims should be sent to:- Customer Service
For general customer service enquiries please call 0844 8110535 or send an email to info@amg-group.co.uk |
Downloads: Check List Return Form |
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Hours of Operation Monday - Friday, 9am-5pm |
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Please allow 5 - 15 business days from the date we receive them, for your return to be processed
How can I make a return or exchange?
Returns or exchanges are permitted, provided the customer purchased the product through our website and it is within 30 days of the original invoice date.
Shoes must be free of wear and tear and must be thoroughly cleaned so that all dirt and debris is removed. Dirty shoes will be returned to the customer, without evaluation.
Shipping charges are not refundable. All exchanges will be shipped via surface delivery at no charge to the customer.
Click Here to download PDF version of the returns form.
Any items returned without adequate information will be returned to sender.
Refunds are given via the original form of payment. Please contact Customer Service at info@amg-group.co.uk regarding a different form of refund payment.
UGG Australia is not responsible for packages lost in transit.
What is the warranty for UGG Australia, and how does this work?
The UGG Australia warranty applies to footwear less than one year old from date of purchase. It applies to defective materials and workmanship. All items sent to UGG Australia which are past one year old from date of purchase will be evaluated on a case by case basis.
If a product is not deemed defective, it will be returned to the customer.
All packages should be sent in via a trackable method as UGG Australia is not responsible for packages lost in transit that consumers have sent to them.
Any items returned without adequate information will be returned to sender
Returns take 5 - 15 business days to process.
All non-defective returns must be free of all wear and tear. Any item returned that does not meet the requirements will be returned to the customer.
Any return received with out the requested information will be returned to the sender.
Please allow 5 - 15 business days from the date we receive them, for your return to be processed
