Customer Returns & Exchanges

Download the proper PDF returns form and a check list which also includes the return label. Choose from the list of links below. Print your checklist, address label and your returns form. Fill out and... Put the packing list inside of your package with the item(s) to return. Tape the label on the package. Ship your package to us using a trackable form of shipping, for example UPS or FEDEX.

Please send all items purchased from our mail order, call center or website to:

UGG Australia Returns Department
3175 Mission Oaks Blvd.
Dock Door #1-6
Camarillo, CA 93012

If you purchased this item from any other source click on the link below:

Click here for Retail Returns

Downloads:

Mail Order, Call Center and Website Customer Returns:

• Check List
• Return Form

To view these PDF files, you must have Adobe Acrobat Reader installed

Hours of Operation

Monday - Friday, 6am-5pm MST (GMT -7) Phone: 1-888-432-8530 Fax: 1-928-779-6004 Contact Us

Please allow up to 15 business days from the date we receive them for your return to be processed.

FAQ?

• How can I make a return or exchange?


• What is the warranty for UGG® Australia, and how does this work?