Returns or exchanges are permitted, provided the customer purchased the product through our mail order, call center, or website and it is within 30 days of the original invoice date.

Shoes must be free of wear and tear and must be thoroughly cleaned so that all dirt and debris is removed. Dirty shoes will be returned to the customer, without evaluation.

Shipping charges are non-refundable. All exchanges will be shipped via surface delivery at no charge to the customer. The new item may still be subject to duties and taxes.

Please refer to the back of your invoice for the required return form.

All packages should be sent via a trackable method, such as US Mail Delivery Confirmation, UPS, or Federal Express. UGG Australia® is not responsible for packages lost in transit.

Once we receive your return, please allow up to 15 business days to complete your return or exchange.

ABOUT SSL CERTIFICATES

Please choose one of the links below to begin our easy returns process.

• I purchased my UGG® Australia product online at uggaustralia.com or through the UGG® Australia call center.




OR



• I purchased my UGG® Australia product from an Authorized UGG® Australia retailer.