Shipping

Our shipping charges are based on the method of service and the location. To make sure you receive the fewest shipments possible, we’ll do our best to ship everything to you at once. If we need to send you more than one shipment, we’ll only charge you ONCE for the charges that apply to the total value of your order. While we do not require signatures for most deliveries, we do recommend that you have someone available to accept the package.

Our warehouse is based in the United States and ships Monday through Friday. While we make every attempt to process orders on the day they are placed – only orders that are ordered PRIOR to 12:00pm PDT with next business day shipping will be guaranteed to ship out the same day – subject to order verification and credit approval.

UGG By You custom Orders

Custom orders typically take 3-5 weeks to create and deliver. On occasions individual model deliver times can change. All custom footwear sales are final.

Custom orders are shipped to you via FedEx International Priority Direct at a cost of $10.00 per pair and will arrive separately from other items. Custom orders are not eligible for ground and/or free shipment promotions. Each customized product will be shipped separately, regardless of quantity ordered. Your total shipping charge will automatically compute during checkout prior to completion of your order.

We are not able to ship orders internationally or to PO Boxes.

Delivery will be attempted Monday through Friday, excluding holidays. If your order is returned as undeliverable, we will attempt to contact you at least once a week for a period of thirty days; after thirty days, UGG may dispose of the order at its discretion. Signature is required upon delivery to the address by FedEx. If no one is at the address, FedEx will reattempt delivery.

Shipping Internationally?

Shipping Rates

We base our shipping charges on the value of your order. We have various shipping options available to meet your needs. Rates for UGG By You custom orders are not included. See above.

Order Amount Standard UPS Ground or USPS Priority* Standard APO, FPO, and Priority Mail* Expedited UPS Blue Label 2-Day* Express UPS Next Day Red Label* International**
$.01 - $34.99 Free Free $15.00 $26.00 $50.00
$35.00 - $69.99 Free Free $15.00 $26.00 $50.00
$70.00 - $104.99 Free Free $15.00 $26.00 $50.00
$105.00 - $149.99 Free Free $15.00 $26.00 $50.00
$150.00 - $174.99 Free Free $15.00 $26.00 $50.00
$175.00 - $209.99 Free Free $15.00 $26.00 $50.00
$210.00 & Above Free Free $15.00 $26.00 $50.00

*Delivery within the Contiguous U.S.

**Pending order verification and credit approval, orders placed prior to 12:00pm PDT (Monday-Friday, excluding federal holidays within the United States) and shipping to the address given as your ship to address will arrive as specified above. Standard International Delivery require the consignee pay duties, taxes & brokerage fees as mandated by the Government for which the shipment is received. Please check with your local agency for details on estimated fees. Fees are paid to the courier.

Please note, we do not ship or deliver on Saturday and Sundays.

Shipping Map

Estimated Delivery Time – (Business Days)

Shipping Method Day of Order Day 1 Day 2 Day 3-10
Standard Order by 12pm PDT In Transit In Transit Arrives (see map for actual time in transit)
Two Business Day Order by 12pm PDT In Transit Arrives
Next Business Day Order by 12pm PDT Arrives
Transit Map

UPS Ground, within 3-10 business days

Most items may be shipped to the 48 contiguous United States via Standard Ground Service. You can expect your order to arrive within 3-10 full business days. Business days are Monday – Friday, excluding federal holidays within the United States.

UPS 2-day

Most items may be shipped to the 48 contiguous United States via 2-Day service. You can expect your order to arrive within 2 full business days when place by 12:00pm PDT Monday-Friday, excluding federal holidays within the United States.

UPS Overnight

Most items can be shipped to the contiguous Unites States via Overnight Service. You can expect your order to arrive within 1 full business day when place by 12:00pm PDT, Monday through Friday, excluding federal holidays within the United States.

UGG By You Custom Orders

Custom orders typically take 3-5 weeks to create and deliver. On occasions individual model deliver times can change. Custom orders are shipped to you via FedEx International Priority Direct at a cost of $10.00 per order and will arrive separately from other items.

Military APO/FPO Addresses

APO/FPO orders are shipped via US Postal Service (USPS) priority mail. The estimated delivery time is 2 - 9 days. Please allow additional time for delivery from the APO/FPO point to the recipient. PO Boxes orders are shipped via US Postal Service (USPS) priority mail. The estimated delivery time is 2 - 9 days. Once the package has been delivered to the APO/FPO point, UGG Australia is not responsible for the possible delays or lost shipments.

PO Boxes – US Mail

We sincerely apologize, but currently we are unable to accept orders shipping to PO boxes. Orders must be shipped to a physical address. If you have a PO box at a central facility – use the street address of the P.O. box facility and include your PO box number on the second line of the address. A suggestion for shipping if you do not have a street address available is to ship your order to a relative or friend or have the delivery sent to your work location. Unfortunately Customer Service cannot override this setting as it is a delivery restriction. We must have a physical address to deliver the order to.

You can expect your order to arrive within 8 business days when placed by 11:00pm PDT Monday-Friday, excluding federal holidays within the United States.

International

We can ship to MOST countries via UPS International delivery. Please allow extra time for deliveries to international addresses. The approximate time frame is 7 – 17 business days. Business day are Monday – Friday, excluding holidays.

Delivery to International addresses require the consignee to pay additional fees that include: Duties, taxes and brokerage fees as mandated by the government for the country where the shipment is received. You may check with your local agency for details on estimated fees. These fees must be paid to the courier at or prior to delivery.

Canada

If shipping to Canada please make sure that you select Canada as your Country (found in the bottom of the website) before placing your order. This will ensure that you are receiving our negotiated rates for Canada. Orders to Canada already include applicable duties/taxes and brokerage fees, meaning the price that you see listed on the website is the total you will pay and there will be no additional fees required. Please visit www.uggaustralia.ca for shipping within the Canada

United Kingdom

We now offer products directly from within the UK to be shipped to you. This provides much quicker shipping than from the US and there are no additional fees required when ordering from the UK website and shipping within the UK. Please visit www.uggaustralia.co.uk for shipping within the UK.

France, The Netherlands and Belgium

We now ship products directly from our UK warehouse to France, the Netherlands and Belgium. This provides much quicker shipping than from the US and we have negotiated costs so that your price includes any fees to get the items into the country. There are no additional fees required when ordering from the France and the Netherlands websites and shipping within these locations. Please visit www.uggaustralia.fr for shipping within France andwww.uggaustralia.nl for shipping within The Netherlands and Belgium.

Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Italy, Lithuania, Luxembourg, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, and Sweden

We now ship products directly from our UK warehouse to the specified areas in the rest of Europe. This provides much quicker shipping than from the US and we have negotiated costs so that your price includes any fees to get the items into the country. Please visit www.uggaustralia.eu for shipping within the rest of Europe.

Croatia, Norway and Switzerland

We now ship products directly from our UK warehouse to specified areas in the rest of Europe. This provides much quicker shipping than from the US and lower shipping costs. Please note, that this is shipping only, and you will still be responsible for duties/taxes and brokerage fees once the item arrives in country. Please visit www.uggaustralia.eu for shipping within the rest of Europe.

Other International Destinations

We are excited to offer a $50 USD flat rate for shipments to other international destinations, effective June 28th, 2012. View our international shipping charges. Please note that this is shipping only and you will still be responsible for duties/taxes and brokerage fees once the item arrives in the country. If you refuse delivery on an international order the package will be abandoned at the border. Because the package will not be received back by UGG you will not be refunded for your purchase. Please review international orders very carefully to ensure that you have selected the correct color and size and are willing to accept the duties/taxes and brokerage fees as we cannot cancel an order once it has been placed.